Refund & Cancellation Policy

Last updated: 31 July 2026

This Refund & Cancellation Policy applies to paid subscriptions to the JobsAlley platform (the “Service”), operated by IQuest Solutions Private Limited (“IQuest”, “we”, “us”). It should be read together with our Terms & Conditions.

1. Free trial

Where a free trial is offered, you can evaluate the Service at no charge and are not billed during the trial period. If you do not subscribe to a paid plan, the trial simply ends and no payment is taken.

2. Subscriptions & billing

Paid plans are billed in advance on a recurring basis (for example, monthly) as described on our Pricing page. Each payment covers the upcoming billing period.

3. Cancellation

• You may cancel your subscription at any time from within your workspace, or by contacting us at support@iquest-india.com.
• On cancellation, your plan remains active until the end of the current paid billing period; you will not be charged for subsequent periods.
• We do not automatically pro-rate or refund the unused portion of the current billing period unless stated below or required by law.

4. Refunds

• Cooling-off / new subscriptions: If you are charged for a new paid subscription and request a refund within 7 days of that charge, and you have not made substantial use of paid features, we will refund that payment on request.
• Renewals: Charges for renewal of an ongoing subscription are generally non-refundable, as service continues to be delivered. If you believe a renewal was charged in error, contact us and we will review it in good faith.
• Duplicate or erroneous charges: Any duplicate or incorrect charge will be fully refunded once verified.
• Service failure: If a confirmed, prolonged failure on our side prevents you from using the Service for a material period, we may, at our discretion, issue a pro-rata credit or refund.

5. How refunds are processed

Approved refunds are made to the original payment method through our payment gateway. Once processed by us, refunds are typically credited within 5–7 business days, subject to your bank or card issuer’s timelines.

6. Taxes

Where a refund is issued, any applicable taxes (such as GST) charged on the original payment are refunded in accordance with applicable tax rules.

7. Your data after cancellation

After cancellation you may request an export of your Customer Data within a reasonable period. Data is deleted in the ordinary course after the account is closed, subject to any legal retention requirements. See our Privacy Policy.

8. How to request a refund or cancel

Email support@iquest-india.com from your registered email address with your workspace name and the reason for your request, or use our Contact page. We aim to acknowledge requests within 2 business days.

Operating entity	IQuest Solutions Private Limited
Support email	support@iquest-india.com
Website	www.jobsalley.com · www.iquest-india.com